Help/FAQs

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About Copy & Art Express

Copy & Art Express™ is your source for credit union-specific personal finance articles, ads, and graphics, as well as more than 1.1 million royalty-free stock photos from Thinkstock®.

Copy & Art Express is your one-stop shop for marketing to your credit union members. There's no need for you to spend valuable time researching or writing—it's all done for you. You can customize any text materials to incorporate your credit union's information, better target your members and provide greater exposure to your products. It's a cost-effective solution to everything you need to create effective, creative solutions to your marketing challenges.

As a subscriber you have access to more than 2,000 items in Copy & Art Express. This includes articles of varying lengths, ads, spot art (like clip art), resource boxes, photos, youth activities, tables and figures, direct mail letters, and brief tips. We add 15 to 20 new items every month and send a detailed e-newsletter describing these new items.

Copy & Art Express is also a great tool for credit union newsletter editors and marketers. With everything you need at your fingertips, Copy & Art Express can save you time and money in developing your newsletter, your sponsor groups’ newsletters, promotional brochures, inserts, online content and other personal finance education materials. Be sure to familiarize other members of your marketing and management teams with the tools available in Copy & Art Express.

As part of your Copy & Art Express subscription, you also have FREE access to more than 1.1 million high-quality stock images through Thinkstock®, a comprehensive stock image library with images from professional photographers and illustrators. You search, find and then download! It’s that easy. As part of your subscription you can download up to 750 images per month. All photos are royalty-free and can be reused as you need. Plus, new images are added each month!

Remember, Copy & Art Express also has Hispanic content.

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Logging In

I’m having trouble logging in to Copy & Art Express.
If you are unsure of your username and password, please contact Laura Varela at 800-356-9655, ext. 4120.

I’m having trouble logging in to Thinkstock.
We originally set up your Thinkstock account with the same username and password you requested to use for Copy & Art Express. Your username remains the same unless you go into your Thinkstock account and change it.

If you forget your password on your Thinkstock account, it’s easy to retrieve it. When you’re on the log-in page, just enter your username, and click on “Forget Your Password? Click Here.” It will prompt you to enter your username and e-mail address (they are usually the same), and Thinkstock will e-mail you your password.

If you are unsure of your username and password, please contact Laura Varela at 800-356-9655, ext. 4120. Or, call Thinkstock directly at 888-698-8547.

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Monthly E-mail messages

I’m not receiving the monthly “What’s New” e-mail message.

Once a month, Copy & Art Express sends an e-mail listing the new items we've added. If you're not receiving the monthly message, check your spam or junk mailbox and be sure to add cunaresources@cuna.coop to your address book or approved sender list. You can also contact Laura Varela at 800-356-9655, ext. 4120.

Can you send the monthly message to more than one person at our credit union? Yes. Contact Laura Varela at 800-356-9655, ext. 4120, to add another name.

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Performing Searches (see also icon next to red Search button)

How do I perform a search in Copy & Art Express?
Subscribers can search for items from a list of 26 categories and nine different formats (activity, ad, article, chart, direct mail, photo, resource box, spot art, and tip). For instance, if you want to put an ad in your newsletter urging members to come to your credit union for an auto loan, click on the category “auto related loans” and click on the “ad” format, then “Search.” Any ads related to auto loans will appear.

What’s the best way to search for a direct mail letter?
Go to Format, click on the down arrow, highlight “direct mail,” then “Search.”

I really like the resource boxes. How can I find more?
In the search box, use the drop-down arrow under “Format” and click on “resource box.” If you’d like to narrow your search, for example, to one for a resource box about credit, use the drop-down arrow under “Category,” and highlight “credit.” Use the drop-down arrow under “Format,” highlight “resource box” then “Search.”

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Images

Nothing happens when I double-click the spot art or ad file.
Remember that these files are not applications. Under File, choose the type of file you’d like to download (GIF, JPEG, TIFF, or PDF), and click on that file. Then right-click on the image to save a copy to your computer.

Why can't I change colors of some of the ads or spot art?
Word processing and page layout applications can only place entire pictures, not edit the individual pieces of pictures.

Some images look jaggy pixelated or jagged when I print them on my inkjet printer.
If you do not have a Post-Script compatible printer, some images may look jaggy pixelated when printed. In these instances, the images will print exactly as they appear on screen. Reducing the size of the image will help minimize jagged edges.

If you do not have a Post-Script compatible printer, some images may look pixelated when printed. In these instances, the images will print exactly as they appear on screen. Reducing the size of the image will help minimize jagged edges.

Can I make the images larger or smaller?
Yes. Most Microsoft Word or page layout applications allow you to resize images by selecting the image and clicking on the lower right corner of the bounding box and dragging the corner in or out to the desired size. Holding down the shift key during this procedure will constrain your move to exact proportions. Note: Enlarging an image more than 120% of original size will reduce the print quality.

What’s the best way to place an image in my newsletter?
For Windows users using Internet Explorer, choose an image from Copy & Art Express, then click on the type of graphic you’d like to use (for example, JPEG, TIFF, GIF, PDF):

  • Position your cursor on the image you want to download and right-click. A pop-up menu will appear.
  • Choose "Save Picture As...." Then, in the dialog box that appears, select the directory in which you want to save the image.
  • Go into your newsletter or article and place your cursor where you’d like the image to appear.
  • Click on "Insert," then "Picture," then "From File." Locate the directory where you saved your image.
  • Click on the image you saved and click "Insert." You then can resize your image to fit. (Please note that if you try to make the image larger, image resolution may not be as good.)
The procedure for choosing an image from Thinkstock is very similar to the procedure for Copy & Art Express. Once you’ve chosen the graphic you’d like to use, click on the image. On the right side of the page, select the size you want to download, click “Continue,” and “Begin Download.” Then just save the image on your computer. Follow the rest of the directions above to place your image in your article or newsletter.

For Macintosh users using Safari, select the image you’d like to use either in Copy & Art Express or Thinkstock. To download the image, click and drag the image to the desktop or a document in another application. You can also Ctrl-click the image and select "Save As..."

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File Formats

Credit Union Copy & Art Express System Requirements:
Credit Union Copy & Art Express is fully compatible with both Windows and Macintosh:
* Windows: You'll need to be running Windows 3.1 or later with at least 4MB RAM. * Macintosh: You'll need to be running System 9.0 or later.

Artwork used for the ads, spot art, charts, resource boxes, and activities is provided in a variety of formats:

TIFF—Tag Image File Format
(.TIF file extension, pronounced Tif). TIFF is a universal and widely supported format across all platforms—Mac, Windows, and Unix. TIFs within Copy & Art Express are provided in RGB color space and will print well on most color laser printers. Files will need conversion to CYMK color space for offset printing. Either your printer or graphic designer is familiar with this process and can easily perform the necessary adjustments. However, TIF files for photo images are generally pretty large. You may prefer a JPEG if file size or download speed are a concern. Images in Copy & Art Express are saved at either 200 ppi or 300 ppi (pixels per inch). TIF files are generally used for high-quality image downloads only. Use PDFs for downloads that incorporate text with images, such as ads.

JPEG—Joint Photographic Experts Group
(.JPEG file extension, pronounced Jay Peg). This is the right format for ads, spot art, charts, resource boxes, or activities that require very small files, for example, for Web sites or for e-mail. JPEG files are very small, often compressed to perhaps only 1/10 the size of the original data, which is a good thing when modems are involved. However, this compression efficiency comes at a high price. JPEG uses lossy compression. Lossy means that some image quality is lost when the JPEG data are compressed and saved, and this quality can never be recovered. TIF files in Copy & Art Express are lossless; lossless means "fully recoverable.” Lossless compression always returns the original data, bit-for-bit identical without any question about differences (losses). JPEG modifies the image pixel data (color values) to be more convenient and download friendly. This allows amazing size reductions but, when we open the file and expand the data to access it again, it is no longer the same data as before.

PDF—Portable Document Format
(.PDF file extension). PDFs are rich in file integrity. They preserve source file information like text, drawings, full-color graphics and photos. This means that you can enlarge or reduce the placement size of a PDF without any loss of file quality. Text will always remain sharp, images will always remain clear. Plus, you can easily extract text from a PDF simply by highlighting the text, then copy/pasting it into your Word application for editing purposes. PDFs within Copy & Art Express are print-optimized, which means they carry enough resolution for printing purposes, yet file sizes are usually small enough for web use as well. PDFs also support hyperlinks. If you place a PDF ad within any of your electronic communication vehicles, (such as website, or e-newsletter), any web link within text will automatically create a new window in your browser for that link when clicked.

To view a file in PDF format for the first time, you may need Adobe Acrobat Reader, which is a free application distributed by Adobe Systems. Most computers today already have this loaded, but in the event your computer doesn't, visit www.adobe.com to download the free reader.

If a PDF file link in Copy & Art Express does not display in your browser when you left-click the link, you can instead right-click the link, save the PDF file to your computer, and open it using a PDF application. Some internet browsers may not fully display larger PDF files.

GIF—Graphic Interchange Format
(.GIF file extension, pronounced like Gift without the T, or Jiff) GIF was developed to show images online. This format uses indexed color, which is limited to a palette of only 256 colors. Generally speaking, GIF is an excellent format for graphics, like your credit union logo, displayed in an electronic environment such as on the Web or in an e-mail. JPG is generally better for photographic images used online. Never use a GIF image for print. Copy & Art Express offers GIF images in two sizes: thumbnail for quick display in the product library, and a full size version (which includes the letter "b" for big in the naming convention for download purposes). Never download the thumbnail size; it is too small for most uses.

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Thinkstock

I can log in to the Copy & Art Express website with my username and password, but I can't log in to the Thinkstock website. Shouldn't the same username and password work for both sites?
Yes, the username and password should be the same for both sites unless you have changed your username and password in your Thinkstock account. Note that the password in Thinkstock is case-sensitive.

If you forget your password on your Thinkstock account, it’s easy to retrieve it. When you’re on the log-in page, just enter your username, and click on “Forget Your Password? Click Here.” It will prompt you to enter your username and e-mail address (they are usually the same), and will e-mail you your password.

I went to the Thinkstock website and it looks like I have to pay for images. Aren’t these images free with our Copy & Art Express subscription?
Yes—you get 750 free downloads per month from the Thinkstock library of more than 1.1 million images. Simply click on the Thinkstock logo on the Copy & Art Express home page.

Once on the Thinkstock website, you’ll need to enter your username and password. If you have logged in properly, it should say “Welcome (your e-mail address).”

If you experience difficulty logging in or have any questions about the Thinkstock collection, you can call the Thinkstock help line at 888-698-8547 and tell them you're a Copy & Art Express subscriber.

Recently I had problems accessing the Thinkstock website. What should I do if I experience technical difficulties?
If you are experiencing technical difficulties, please call the Thinkstock help line at 888-698-8547.

Copyright

Why does each article contain a copyright notice?
The copyright notice on Copy & Art Express articles simply means subscribers can use the material in their own print and online publications for their members or prospective members, but cannot use it for other purposes. The copyright notice is a reminder to ensure that only subscribing credit unions use the material for its intended purpose. You do not have to include the copyright notice at the end of the articles when you use them.

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Contact Us

For questions about your subscription, contact Debbie Michels at Credit Union National Association (CUNA) at 800-356-9655, ext. 4091.

For problems accessing Thinkstock, you can contact Laura Varela at Credit Union National Association (CUNA) at 800-356-9655, ext. 4120, or call the Thinkstock help line at 888-698-8547.

For general questions about Copy & Art Express, or if you have any comments or feedback, please contact Laura Varela at Credit Union National Association (CUNA) at 800-356-9655, ext. 4120.

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